Support

Most answers are on this page and in Help. If yours isn’t, write to us with what your AI said.

Email us

hello@weldergtm.com
Write to us

Helpful to include

  • The AI app you use, such as ChatGPT, Claude or Codex
  • What you asked it, and what it answered
  • The network, and roughly when it happened

Never send passwords, keys or your setup prompt: the prompt contains a key.

Connection problems

The usual fixes, most common first.

Every app has its own step-by-step guide in Help. Still stuck? Write to hello@weldergtm.com.

My AI app doesn’t see Welder

Quit the app completely and open it again: most apps only read their settings when they start. Then ask it which accounts it can post to. Still missing? Add Welder again with your app’s guide in Help.

No sign-in window opened

Sign in at weldergtm.com in your default browser, then try again. On a machine without a browser, create a key under Advanced → Keys in the Welder app and use that instead.

My AI says it has to sign in to Welder again

A sign-in can expire when an app hasn’t used Welder for a long time, or after you removed its access. In Claude Code, run /mcp and choose Authenticate. In ChatGPT or the Claude app, open the Welder connector and connect again.

My AI says publishing is unavailable

Your Welder account can’t post right now. Check Billing in the Welder app, then ask again. Connecting accounts, uploading and checking a post work either way.

A network asked me to sign in again

Open Accounts in the Welder app and choose Sign in again on that account. Posts to it wait until you do.

A post didn’t go out

Open it under Posts in the Welder app. Each network says what happened and what to do, and Retry sends it again. If a network didn’t confirm a post, check that account first, so nothing goes out twice.

Threads won’t connect

For now, Threads works only for accounts added as testers of Welder’s Threads app. Other accounts can connect once Meta’s review approves it.

I want to remove Welder from my AI app

In the Welder app, open Advanced → Keys and remove the app or revoke its key. It stops working right away. You can also remove Welder in your AI app’s own settings.

What each network supports

Six networks, each with its own limits. Your AI checks a post against them before it goes out.

  • TikTok

    Video · Photo carousel
    • Video 3 s to 10 min, up to 500 MB (MP4, MOV)
    • 1 to 35 images, up to 20 MB each (JPEG, WebP)
    • Caption up to 2,200 characters, title up to 90
    TikTok details
  • Instagram

    Reel · Image · Carousel · Story
    • Video 3 s to 15 min, up to 300 MB (MP4, MOV)
    • 1 to 10 images, up to 8 MB each (JPEG)
    • Story: one video of 3 s to 1 min, up to 100 MB, or one image up to 8 MB (JPEG)
    • Caption up to 2,200 characters
    Instagram details
  • YouTube

    Video · Shorts
    • Video 1 s to 12 h, up to 500 MB (MP4, MOV)
    • Caption up to 5,000 characters, title up to 100
    YouTube details
  • Threads

    Text · Image · Video · Carousel
    • Video 1 s to 5 min, up to 500 MB (MP4, MOV)
    • 1 to 20 images, up to 8 MB each (JPEG, PNG)
    • Text-only posts
    • Caption up to 500 characters
    Threads details
  • Bluesky

    Text · Images · Video
    • Video 1 s to 3 min, up to 100 MB (MP4)
    • 1 to 4 images, up to 30 MB each (JPEG, PNG, WebP)
    • Text-only posts
    • Caption up to 300 characters
    Bluesky details
  • X

    Text · Images · Video
    • Video 1 s to 2 min 20 s, up to 512 MB (MP4)
    • 1 to 4 images, up to 5 MB each (JPEG, PNG, WebP)
    • Text-only posts
    • Caption up to 280 characters
    X details
  • Threads works for approved app testers for now.
  • Posting to X needs X publishing turned on for your Welder account.
  • Welder can delete a live post on X and Bluesky. On other networks, delete it in their app.
  • Numbers and replies depend on what each network shares with Welder. A missing number shows as missing, never as zero.

Privacy and your data

The short version. The policies have every detail.

  • You sign in on each network’s own screen. Welder never sees your passwords.
  • Your AI only posts what you ask for, to the accounts you connected.
  • Original photos and videos are kept for 7 days, or 7 days after a scheduled post’s time. Each media post keeps one small image with its history.
  • Disconnect an account or remove an AI app anytime. Deleting your workspace in Settings removes everything in it.

Using the Welder plugin?

Welder: TikTok, Instagram & YouTube Autoposting is published at github.com/smvls/welder-plugins, where Claude Code and Codex install it. The Claude and ChatGPT plugin directories each review and approve a plugin before listing it. Meanwhile, install from the public repository or connect Welder directly.

Install the plugin